Refund and Returns Policy

Please note the following guidelines for purchasing products from our shops or website:

• If you are buying products from our physical stores, please inspect the items in front of our sellers to ensure they are in good condition. If any issues arise later, we won’t be able to process any changes, but we will provide warranty services based on the product’s description.
• For online orders, please inform us within 24 hours via our hotline service if you notice any manufacturing defects or other problems with the product. However, please ensure that the product box is intact and not scratched, or it won’t be eligible for return. If you receive a package that doesn’t match your order, please don’t open or damage the box, as doing so will void the product’s eligibility for return.
• If you receive a defective product, please visit one of our physical stores, where our specialists will review the item and determine whether a replacement is necessary. If you prefer to use our delivery service, please note that there will be a charge of TK. 200/- for replacement within Dhaka, while courier charges will apply for replacements outside Dhaka.
• Please note that if a product is received without any faults and is compatible with your setup, you won’t be allowed to change or return it, even if you no longer want it.
• Software and software licences are not eligible for return or refund, unless there is specific reasoning and approval from our team. Refunds may take 3 to 10 working days to process, and longer for online purchases. Refund charges may apply for all mobile financial services, online gateway, and POS payment refunds.
• If you receive broken or packet-damaged products from the courier service, please do not accept them. Any complaints for these issues will not be accepted.
• Finally, please note that if you received a cash back at the time of payment, the refunded amount will be deducted by the cashback amount.